The Behavior, Information, Technology and Society Laboratory (BITS lab) is the home of an inter-disciplinary team of researchers in the School of Information Studies (iSchool) at Syracuse University. We develop cutting-edge applications, tools, and software, engage in innovative studies of how people use information and communication technologies and, in turn, aim to understand how ICTs and their uses affect society. Through our work, we aim to identify and develop impactful designs (i.e. mobile and social media applications, online learning platforms). We conduct studies in several domains, including:

  • Communication
  • Human-Computer Interaction (HCI) and Computer-Supported Cooperative Work (CSCW)
  • Social Media, Social Computing, and Social Networks
  • Text and data mining, Natural Language Processing and Information Retrieval

More specifically, the phenomena we investigate fall under the following categories:

  • Civic Engagement, E-Participation and Digital Politics
  • Cultural Issues in Computing
  • Disruption (i.e. Crisis Informatics), Resilience and Normalcy
  • Serious Games
  • Social Movements
  • Information Diffusion

Our group uses a variety of empirical methods, such as ethnography, human and machine-driven content analysis, experiments, social networks analysis and data visualization. These enable us to understand the world from multiple perspectives, as any given approach can highlight different phenomena and better inform our understandings, accordingly.

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